Effective Date: 2025.04.22
At SymbolWear™, we value your privacy and are committed to protecting your personal data. This policy explains what data we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR).
1. Who We Are
This website is operated by SymbolWear™, located in Silves, Portugal. For any privacy-related questions, please contact us.
To contact us, please use the Contact Form.
Jurisdiction: Portugal (EU)
2. What Personal Data We Collect
We collect and process the following data:
- Order information: Name, email address, phone number, billing and shipping address, and order details.
- Account data: If you register, we store your login email and encrypted password.
- Contact form data: If you contact us, we store your name, email, and message.
- Cookies: Only essential cookies necessary for website and order functionality are used.
We do not collect data for analytics, marketing, or behavioral tracking. No newsletter or advertising cookies are used.
3. How We Use Your Data
Your data is used for:
- Processing and fulfilling orders
- Communicating with you regarding your order
- Handling returns or inquiries
- Generating invoices via our internal system (NetBill.biz)
We do not use your data for marketing or advertising purposes.
4. Data Sharing
We only share your data when necessary to complete your order:
- Shipping Providers: Your name, address, and contact information may be shared with CTT or other delivery services.
- Payment Processors: Your payment data is securely processed by Stripe or your chosen payment provider (e.g., bank transfer). We do not store card details.
- Invoice System: Order details are securely transferred to our internal invoicing tool, NetBill.biz (privately owned and used solely by SymbolWear).
In some cases, we may share minimal information with Amazon when processing FBM orders.
5. Cookies
Our website uses only essential cookies to:
- Maintain your shopping cart
- Enable user login and checkout
- Ensure website functionality
We display a cookie banner to all first-time visitors.
6. Your Rights Under GDPR
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Delete your data (“right to be forgotten”)
- Withdraw consent where processing is based on your consent
- Lodge a complaint with your local Data Protection Authority
To exercise your rights, contact us using the Contact Form.
7. Data Retention
We retain order and account data as required for legal, tax, and customer service purposes. Data will not be kept longer than necessary.
8. Security
We take appropriate technical and organizational measures to secure your data. Our systems and plugins are regularly updated and monitored.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.