Do you provide any more symbols than what is present?
We are always evaluating and looking for popular symbols to add to our collection.
If you have a suggestion, please let us know using our Contact Form.
What countries do you ship to?
We currently ship to only Portugal and Spain.
From 2027 we plan to ship to the EU countries, which include:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Due to customs regulations, we do not ship to EFTA countries, which are:
Iceland, Liechtenstein, Norway, and Switzerland.
Shipping to the rest of the world:
Sorry, we do not.
How long does shipping take?
Orders are processed within 2–3 business days after payment is received. Delivery takes approximately 3–7 business days within the EU.
What shipping carrier do you use?
Our standard shipping provider is CTT Portugal, though we may use alternative EU postal carriers depending on the destination.
Do you ship to packing stations or PO boxes?
We ship to regular addresses and most PO boxes. If there are any issues, we will contact you.
How much does shipping cost?
Shipping is calculated at checkout based on your order and destination.
Exceptions may apply in the case of large or bulky orders — we will contact you if needed.
Can I return or exchange an item?
Yes, most items can be returned or exchanged within 30 days. You must request a return first using our Contact Form.
See our Refund and Return Policy for full details.
How do I start a return?
- Use our Contact Form to describe the issue and include your order number.
- If eligible, we’ll send you a return address and RMA number.
- Ship the item back with the RMA number included.
What payment methods do you accept?
We accept secure payments via Stripe (credit/debit card) and bank transfer.
Can I register an account?
Yes. You may register during checkout or from the My Account page. Registration is optional.
Where can I read your store policies?
- Terms and Conditions
- Refund and Return Policy
- Privacy Policy
- Shipping Policy
- Cookie Policy
- Legal Disclosure / Impressum
Do you calculate VAT, and can I have a VAT return?
Yes, we calculate VAT based on your shipping address, in compliance with EU regulations.
If you are VAT-registered in your country, you may be able to claim a VAT refund by presenting our invoice to your accountant or local tax authority.